We are the UK's largest franchised group of McDonald’s restaurants located across London and Berkshire, employing over 3,500 ... staff and serving over 30 million customers per year across 43 locations. The franchise is operated by Atul Pathak OBE, who established his first McDonald’s restaurant in Southall in 2003. Focus on customer service One of the first things that happened when we took over the restaurant in Southall was to focus on improving customer service and getting to know the local community. Although the group has expanded to 41 restaurants, the attention to customer service remains stronger than ever. We now have more than 3,000 employees and customer service is the responsibility of each and every employee. Supporting the local community Our work with the community is very much a part of our DNA and how we believe businesses should operate. High quality food McDonald’s franchisees commit to running restaurants for a period of 20 years. Even though we are operated as a franchised group of restaurants, we are part of the wider McDonald’s UK family. This means that our restaurant experience is geared towards delivering the highest quality food, excellent service and clean restaurants for customers. Developing our people Our employees form part of the bedrock of our business. We place a strong emphasis on the training and development of our staff, along with employing people based on their attitude, not qualifications. Our employees also reflect the wonderful diversity of the local communities in which we operate. read more