Your trusted market research consultant company with over 25 years experience. We are your source for video mystery shops, on ... site mystery shopper evaluations, secret shopper phone evaluations and more. We offer the most professional customized evaluations in the industry, without long-term contracts! Mystery Shopping: Our highly experienced onsite mystery shoppers pose as typical customers and complete customized surveys for each area of interest. Comprehensive reports summarizing and evaluating all aspects of the services received, right at your fingertips. Video Mystery Shopping "The ability to see yourself as others do" Our advanced video specialists provide you with the tools and technology to see exactly what is happening between your employees and your customers. Our services not only provide insight into the experience of a customer, but actual, objective evaluation of your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing. Phone Training "You never get a second chance to make a first impression" : We use highly trained shoppers to call and inquire about products or services to test, monitor, train and reinforce front line employees. Recorded calls and performance results are delivered immediately for actionable feedback, and monthly for trend monitoring. read more